XVIA USA – Fares, Payments, Cancellations, Waiting Time & Airport Policy

Intended audience: Customers, passengers, corporate bookers, and transportation providers

Legal entity: Elevate Mobility Group LLC d/b/a XVIA USA

Principal business address: 45 S Broadway, Yonkers, NY 10701

Effective date: August 8, 2026

1. Estimated Reservation Price

The price displayed when a reservation is requested is an estimate based on the information available at that time, including the requested route, anticipated distance and travel time, expected traffic conditions, tolls, and disclosed fees. The final amount may differ when the actual trip differs from the information used to calculate the estimate. Adjustments may result from actual tolls, additional waiting time, material traffic delays when the applicable pricing structure permits a time-based adjustment, customer-requested stops or route changes, parking, airport or facility charges, or other trip-specific amounts disclosed or authorized under the applicable reservation terms. XVIA and its authorized payment processors may place a temporary authorization or preauthorization hold on an eligible payment method in connection with a reservation. The amount and duration of a hold may differ from the final charge and may also depend on the customer’s financial institution. By confirming a reservation, the customer authorizes XVIA and its authorized payment processors to charge amounts properly due for the completed trip or for an applicable cancellation, no-show, waiting-time, toll, parking, cleaning, damage, or other authorized charge under XVIA’s applicable policies.

2. Accepted Payment Methods and Tips

Cash is not accepted by XVIA as payment for the transportation fare unless XVIA expressly authorizes a specific cash-payment arrangement in advance. XVIA may accept eligible credit cards, debit cards, supported digital wallets, and other payment methods made available through XVIA’s authorized payment processors. The payment methods displayed in the application, website, invoice, or authorized payment flow at the time of the transaction are the methods currently supported for that transaction. Customers are not required to tip. A voluntary amount clearly designated by the customer as a driver tip is separate from the transportation fare. XVIA’s intended policy is that 100% of a customer-designated tip is allocated to the transportation provider, subject only to any payment-processing treatment or deductions that are expressly disclosed and legally permitted.

3. Cancellation Schedule

Unless a reservation, Corporate Account agreement, special event agreement, promotional term, or other expressly disclosed rate contains a different cancellation rule, the following standard schedule applies: More than 90 minutes before the scheduled pickup: No cancellation fee. 90 to 60 minutes before the scheduled pickup: 25% of the applicable trip fare. 60 to 30 minutes before the scheduled pickup: 50% of the applicable trip fare. Less than 30 minutes before the scheduled pickup: 100% of the applicable trip fare. After the transportation provider has begun traveling to the pickup location: The reservation may be subject to a charge of up to 100% of the applicable trip fare when the provider’s dispatch/en-route status is valid and the charge is consistent with the reservation terms. Verified no-show: 100% of the applicable trip fare. For customer-facing purposes, the cancellation charge is the amount charged to the customer. Any allocation of a collected cancellation amount between XVIA and a transportation provider is governed separately by the applicable provider agreement and does not change the customer’s cancellation charge. A cancellation or no-show charge may be waived, reduced, or refunded when XVIA determines that the charge resulted from an XVIA or provider error, a confirmed service failure, an accessibility-related circumstance for which a fee may not lawfully be imposed, or another circumstance in which adjustment is appropriate under the applicable agreement or law.

4. Standard Non-Airport Pickup Waiting Time

For a scheduled non-airport pickup, the customer generally receives 15 minutes of complimentary waiting time beginning at the later of (a) the scheduled pickup time or (b) the time the assigned transportation provider arrives at the correct pickup location and is reasonably available to receive the passenger. If the provider arrives before the scheduled pickup time, complimentary waiting time does not begin before the scheduled pickup time. After the complimentary period expires, the standard customer waiting-time rates are: XL – $1.00 per minute; Black – $1.15 per minute; Elite SUV – $1.40 per minute. Waiting charges stop when the passenger is ready and the trip begins, when the reservation is properly converted to a no-show or cancellation under the applicable policy, or when XVIA otherwise ends the waiting period. Provider compensation associated with waiting time is governed by the applicable provider agreement and is not part of the customer-facing waiting-time rate.

5. Airport Waiting Time and Flight Delays

For assigned airport pickups, including JFK, LGA, EWR, TEB, SWF, HPN, and other airports supported by XVIA, the standard complimentary waiting period is 30 minutes for domestic flight arrivals and 60 minutes for international flight arrivals, unless a different period is disclosed for the reservation. When XVIA has reliable flight information and the tracked flight is delayed before arrival, XVIA may adjust the pickup or provider dispatch based on updated flight information. A customer will not be charged airport waiting time solely for time before the flight’s recorded arrival when XVIA is using the flight-arrival trigger for that reservation. The complimentary airport waiting period begins from the arrival trigger used for the reservation. Depending on airport operations and the booking configuration, this may be the recorded gate-arrival or landing time shown by XVIA’s flight-data source. The applicable trigger should be communicated consistently in the reservation or operational instructions. After the complimentary period expires, the standard customer waiting-time rates are: XL – $1.00 per minute; Black – $1.15 per minute; Elite SUV – $1.40 per minute. If flight information is missing, inaccurate, changed, or unavailable, the customer should update XVIA as soon as reasonably possible. XVIA may use the scheduled pickup time or other reasonably available trip information to administer the reservation.

6. Airport No-Show Procedure

Before an airport reservation is treated as a passenger no-show, the transportation provider must make reasonable efforts to contact the passenger using the contact methods available for the reservation. Ordinarily, this includes at least two telephone-call attempts and at least one message through XVIA or another authorized trip-communication channel. For a reservation using the standard airport-arrival trigger, a provider may request no-show review after at least 60 minutes for a domestic arrival or 90 minutes for an international arrival, measured from the applicable arrival trigger, unless a different rule was disclosed for the reservation. A no-show is not automatic merely because the waiting period has elapsed. XVIA may verify the provider’s arrival information, contact attempts, flight information, pickup instructions, passenger communications, and other relevant trip records before confirming a no-show. A verified airport no-show is subject to a charge of 100% of the applicable trip fare under the standard cancellation schedule. Eligible tolls, parking, or other pass-through expenses actually incurred may be handled separately when disclosed and applicable.

7. Tolls, Parking, Airport, Facility and Regulatory Charges

Actual eligible tolls incurred in connection with a customer trip may be charged to the customer when applicable to the route and reservation. Parking actually incurred for an authorized meet-and-greet or other trip-related service may also be charged when applicable and reasonably documented. Airport or facility charges, governmental assessments, congestion-related charges, taxes, regulatory fees, and similar mandatory amounts may be collected, passed through, reported, or remitted according to the requirements applicable to the particular trip. XVIA will identify customer-facing governmental, airport, facility, tax, or regulatory charges using the name and amount applicable to the reservation at the time the charge is assessed, to the extent reasonably practicable and required. Any XVIA reservation, booking, service, processing, or regional premium that is not a governmental charge should be identified as an XVIA charge rather than described as a tax or governmental assessment. Provider reimbursement or compensation for tolls, parking, waiting time, airport expenses, or other trip costs is governed separately by the applicable provider agreement.

8. Refunds, Credits and Billing Adjustments

Customers may contact XVIA Customer Support to request review of a fare, cancellation, no-show, waiting-time, toll, parking, cleaning, damage, or other charge they believe is incorrect. XVIA will review the available trip and payment information and may uphold, reduce, reverse, refund, or otherwise adjust a charge when appropriate under the applicable policy, reservation terms, or law. An approved monetary refund will generally be returned to the original payment method when reasonably available. With the customer’s agreement and where permitted, XVIA may instead issue an account credit. XVIA’s operational target is to initiate an approved refund within 14 business days after the refund decision is finalized. This is a processing target rather than a guarantee that the funds will appear in the customer’s account within 14 business days. Banks, card issuers, digital-wallet providers, and other financial institutions may require additional processing time. Account credits, when offered and accepted, may be subject to disclosed expiration, transfer, promotional, or usage terms to the extent permitted by applicable law. Cleaning & Lost Property Policy XVIA USA – Passenger Safety, Conduct, Accessibility, Cleaning & Lost Property Policy

XVIA USA – Passenger Safety, Conduct, Accessibility, Cleaning & Lost Property Policy

Intended audience: Passengers, customers, transportation providers, and customer-support personnel

Legal entity: Elevate Mobility Group LLC d/b/a XVIA USA

Principal business address: 45 S Broadway, Yonkers, NY 10701

Effective date: August 8, 2026

1. Passenger Eligibility, Capacity and Child Safety Seats

Account holders must be at least 18 years old. XVIA does not permit transportation of an unaccompanied minor through a standard customer reservation. A minor may travel when accompanied by a parent, legal guardian, or other responsible adult authorized to accompany the minor, subject to applicable law and XVIA’s booking requirements. Vehicle occupancy may not exceed the number of passengers that can be lawfully transported using the installed seating and required occupant-restraint systems. XVIA’s standard service capacities are: Black, up to 4 passengers; XL, up to 6 passengers; and Elite SUV, up to 6 passengers. The actual capacity of an assigned vehicle may be lower based on its lawful seating configuration, child restraints, luggage, mobility devices, or other safety considerations. Passengers traveling with a child may request a child safety seat when making or updating a reservation. A requested seat is an optional add-on, subject to availability, vehicle compatibility, the information supplied by the customer, and confirmation by XVIA. A $30 fee applies for each requested child safety seat that XVIA confirms and provides. The fee will be disclosed before the reservation or modification is confirmed. If XVIA cannot provide a seat that was requested and confirmed, the passenger will not be charged that child-seat fee. The parent, legal guardian, or accompanying responsible adult is responsible for providing accurate information reasonably requested about the child, including information needed to identify an appropriate restraint, and for complying with applicable child-passenger safety requirements. Nothing in this Policy transfers to the passenger a safety obligation that applicable law places on a driver, vehicle owner, carrier, or other regulated party.

2. Smoking, Alcohol, Food, Luggage and Prohibited Items

Smoking and Vaping. Smoking, vaping, or use of tobacco, cannabis, electronic cigarettes, or similar smoking/vaping products is prohibited inside a vehicle during an XVIA trip. A $100 smoking fee may be assessed when XVIA reasonably determines from available evidence that a passenger or member of the passenger’s party violated this rule, subject to applicable law and XVIA’s dispute procedures. Alcohol. Passengers may not consume alcoholic beverages or possess open containers where prohibited by law. XVIA may maintain a no-alcohol or no-open-container rule for trips even where consumption or possession might otherwise be lawful. Food and Beverages. Non-alcoholic beverages in secure, closed containers are generally permitted unless they create a safety concern. Food may be consumed only with the transportation provider’s permission. A cleaning charge of up to $75 may apply when a passenger or member of the passenger’s party causes excessive or unusual soiling requiring cleaning beyond routine turnover between trips and the charge is reasonably supported by evidence. Luggage and Cargo. Luggage and personal belongings must fit safely within the lawful passenger and cargo capacity of the assigned vehicle. Items may not obstruct the driver, controls, visibility, seat-belt use, required exits, or safe operation. XVIA or the transportation provider may decline items that cannot be safely or lawfully accommodated. Prohibited Items. Passengers may not knowingly possess or transport illegal drugs, weapons whose possession or transportation is unlawful, illegal goods, hazardous materials prohibited from transport, or other property whose possession or transportation is unlawful. A trip may be refused or safely terminated when there is a reasonable, good-faith safety or legal basis to do so.

3. Pets and Service Animals

Pets. Ordinary pets may be transported subject to vehicle and provider availability. The customer must disclose the pet when making or updating the reservation. A $25 pet fee applies when XVIA confirms transportation of an ordinary pet. For safety, XVIA may require an ordinary pet to be appropriately contained, restrained, or otherwise controlled when reasonable. A cleaning charge of up to $75 may apply when an ordinary pet causes excessive or unusual soiling requiring additional cleaning. A passenger may also be responsible for actual and reasonable costs of physical damage caused by the pet, subject to Section 6. Service Animals. Service animals are not pets. XVIA will accommodate passengers with qualifying service animals as required by applicable law and will not impose a pet fee or additional charge solely because of a service animal. XVIA and transportation providers will not require certification, registration, medical documentation, proof of professional training, a vest, insignia, identification tag, or special harness as a condition of accepting a service animal. When applicable law permits limited questions because the animal’s status is not apparent, XVIA personnel or a transportation provider may ask only questions permitted by applicable law, such as whether the dog is a service animal required because of a disability and what work or task the dog has been trained to perform. Personnel may not require the dog to demonstrate the task or ask about the nature or extent of the passenger’s disability. A service animal must remain under its handler’s control. An animal may be excluded only when a lawful, individualized basis exists, such as the animal being out of control and the handler not taking effective action, or the animal not being housebroken, when those grounds are permitted by applicable law. Exclusion decisions may not be based on breed, size, appearance, stereotypes, generalized fear, or assumptions about behavior. If a service animal is lawfully excluded, XVIA will provide the passenger an opportunity to receive transportation without the animal when required by applicable law and reasonably practicable. Passengers are responsible for the care and control of their service animals. XVIA will not impose a cleaning fee solely because a service animal was present. A passenger may, however, be responsible for actual qualifying damage or unusual soiling caused by a service animal on the same basis applied to comparable damage or soiling caused by other passengers. Animals whose sole function is comfort, companionship, or emotional support and that do not meet the applicable legal definition of a service animal may be handled under XVIA’s ordinary pet policy, subject to applicable law.

4. Unacceptable Passenger Conduct

XVIA is committed to a safe, respectful, and lawful transportation environment. XVIA or a transportation provider may refuse to begin a trip, safely terminate an active trip, assess an applicable charge, or refer an account for restriction or suspension when a reasonable, good-faith assessment indicates that a passenger or member of the passenger’s party:

• engages in threats, violence, harassment, unlawful discrimination, unwanted sexual conduct, fighting, indecent exposure, or nonconsensual physical contact;

• knowingly possesses or transports unlawful drugs, weapons, goods, or prohibited hazardous materials;

• smokes or vapes in the vehicle;

• is impaired to a degree that creates a material safety risk;

• intentionally or recklessly damages or excessively soils the vehicle;

• interferes with the driver, vehicle controls, or safe operation;

• refuses lawful and reasonable safety instructions;

• exceeds lawful passenger capacity;

• asks or pressures a provider to violate the law or operate unsafely;

• provides materially false trip information or engages in fraud, payment abuse, or knowingly improper chargeback activity;

• attempts to arrange prohibited unaccompanied-minor transportation;

• refuses to exit after a lawful and safe termination of the trip; or

• otherwise engages in unlawful conduct or conduct creating a material and reasonably identifiable safety risk. When reasonably practicable, a terminated trip will end at a location where the passenger can safely exit. A provider is not required to continue driving when doing so would reasonably create or prolong an immediate safety threat. XVIA may review trip records, communications, provider or passenger statements, photographs, recordings lawfully available to XVIA, payment records, incident reports, and other relevant information when evaluating an incident. Account action will be based on the available circumstances, applicable policies, and applicable law.

5. Vehicle Video and Audio Recording and Incident Evidence

Recording Systems. Some vehicles providing XVIA trips may use cameras or other recording systems capable of capturing video inside or around the vehicle. Audio recording is not automatically enabled merely because a camera is present. Recordings lawfully available to XVIA may be used for safety, security, accident investigation, complaints, threats, harassment, discrimination, vehicle damage, cleaning claims, fraud, payment disputes, insurance matters, enforcement of XVIA policies, and legal or regulatory obligations. Notice and Audio Recording. Where XVIA or a transportation provider uses a recording system, any notice, consent, or authorization required by applicable law must be provided or obtained. Audio recording may be activated only when lawful for the jurisdiction and circumstances of the trip. A general statement in this Policy does not replace any consent that applicable law specifically requires. Trips Across Jurisdictions. Because trips may cross state or local boundaries, audio or video features may be limited, modified, or disabled when necessary to comply with applicable recording and privacy laws. Access, Use and Disclosure. Recordings are not intended for public access. XVIA will limit access to authorized persons with a legitimate safety, security, insurance, legal, compliance, or operational need. Lawfully held recordings may be disclosed when authorized, required, or otherwise permitted by law, including in connection with insurers, claims administrators, courts, regulators, or law enforcement. Transportation providers may not use passenger recordings obtained through XVIA systems for unauthorized personal purposes or publish, sell, distribute, or post them on social media except as required or permitted by law and authorized by XVIA. Retention and Security. Recordings controlled by XVIA will be protected with safeguards appropriate to the system and retained only as long as reasonably necessary for the purpose for which they were collected, subject to incident preservation, insurance, disputes, legal holds, and legal obligations. No Guarantee of Recording. XVIA does not guarantee that a particular trip or incident will be recorded or that a recording will remain available. Equipment may be unavailable or recordings may be unavailable because of technical failure, lawful restrictions, maintenance, retention limits, deletion, or other circumstances. Incident Evidence. Passengers and providers should submit relevant supporting information when available. A lack of video, audio, photographs, or other evidence does not prevent a person from reporting a safety, discrimination, accessibility, or other serious concern.

6. Cleaning and Vehicle Damage

Cleaning Fees. A cleaning fee of up to $75 may be charged when a passenger or member of the passenger’s party causes excessive or unusual soiling that requires cleaning beyond routine turnover before the vehicle can reasonably return to service. Normal wear, ordinary dirt, and routine between-trip cleaning do not qualify. Vehicle Damage. A passenger may be responsible for physical damage caused by the passenger or a member of the passenger’s party during an XVIA trip. Qualifying damage may include damage to upholstery, seats, doors, windows, interior/exterior components, electronic equipment, or other vehicle property. When damage occurs, charges will be based on actual and reasonable repair or replacement costs and other reasonable, documented expenses directly resulting from the incident, to the extent permitted by law. Documentation. Charges should be supported by reasonably available evidence, which may include photographs, lawfully available recordings, incident reports, cleaning receipts or invoices, repair estimates, final repair invoices, or other reliable documentation. Estimated and Final Costs. If an initially estimated or authorized amount exceeds the final reasonable cost, XVIA will adjust the passenger’s responsibility and refund or credit any excess amount already collected, as appropriate. Notice and Disputes. XVIA will provide reasonable notice of a cleaning or damage charge and information describing its basis when appropriate. A passenger may dispute a charge through XVIA Customer Support within 30 days after notice. XVIA may uphold, reduce, reverse, or refund the charge after reviewing available information. Cleaning and damage charges are compensatory and are not intended solely as penalties.

7. Lost Property

Reporting. Passengers should report a lost item to XVIA Customer Support as soon as reasonably possible and provide enough information to identify the trip and item. Recovery. XVIA and transportation providers will make reasonable efforts to assist with locating and returning property, but recovery or return cannot be guaranteed. Verification. Before releasing property, XVIA or the provider may request reasonable information to verify ownership or the claimant’s right to possession. Return Costs. If return requires additional provider time, transportation, tolls, parking, shipping, delivery, or other material expense, XVIA may disclose the proposed method and estimated cost and obtain the passenger’s authorization before arranging the return. Any return charge will be separate from obligations imposed by applicable lost-property law. Sensitive or Valuable Property. Identification documents, passports, payment cards, keys, electronic devices, medication, financial instruments, and similar property may require special handling. Property may be delivered to law enforcement, an issuing institution, or another appropriate authority when required or permitted by law. Unclaimed Property. Unclaimed property will be handled according to applicable law, including any requirements governing reporting, retention, transfer, or disposition. To the fullest extent permitted by law, XVIA is not responsible for loss, theft, disappearance, or damage of personal property left in a vehicle except to the extent responsibility cannot lawfully be excluded.

8. Accessibility and Mobility Devices

Nondiscrimination and Accessibility. XVIA will provide transportation services without unlawful disability discrimination and will provide reasonable modifications or assistance as required by applicable law. Mobility Devices. Passengers may travel with foldable wheelchairs, walkers, canes, crutches, and other mobility aids or assistive devices when they can be safely and lawfully accommodated in the assigned vehicle. Transportation will not be refused solely because a passenger has a disability or uses a mobility device. Assistance. Transportation providers will provide reasonable assistance with loading, stowing, and unloading mobility devices when required by applicable law and when it can be performed safely. Providers are not expected to provide medical or specialized personal-care services that fall outside the transportation service, except where applicable law requires otherwise. No Disability Surcharge. XVIA will not impose an additional fare or fee solely because a passenger has a disability or uses a qualifying mobility device. Generally applicable charges may be applied only on the same nondiscriminatory basis applicable to other passengers. Vehicle Accessibility. Not every vehicle available through XVIA is represented as a wheelchair-accessible vehicle equipped with a ramp, lift, or securement system permitting a passenger to remain seated in a wheelchair. Passengers may identify a specific accessibility need when requesting transportation so XVIA can determine available options and fulfill applicable obligations. XVIA will not require a passenger with a disability to travel with a companion or personal-care attendant solely because of the disability, except where a specific requirement is permitted by applicable law. Safety and Compatibility. A determination that a device cannot be accommodated must be based on actual vehicle dimensions, lawful capacity, securement or storage limitations, or another legitimate individualized safety consideration—not stereotypes or generalizations. If, before transportation begins, the assigned vehicle cannot lawfully or safely accommodate a required mobility device or accessibility need, XVIA will not impose a cancellation fee solely because of that vehicle limitation. Nothing in this Policy limits any accessibility, nondiscrimination, reasonable-modification, or assistance obligation imposed by applicable federal, state, or local law.

9. Reasonable Accommodations and Modifications

XVIA will provide reasonable accommodations and modifications for passengers with disabilities as required by applicable law. A passenger does not need to use specific legal terminology when making a request. Requests may be made in advance through XVIA Customer Support or, when reasonably practicable, directly to the transportation provider at the time of service. Depending on the circumstances, reasonable accommodations may include additional boarding or exiting time, reasonable assistance with a mobility device, communication assistance, or reasonable modifications to policies or procedures needed to provide access. XVIA will not impose an additional fare, surcharge, or other charge solely because a passenger has a disability or requests or receives a required reasonable accommodation or modification. Requests will be evaluated individually based on the passenger’s needs, trip circumstances, legitimate safety requirements, vehicle capabilities, and applicable law. A requested modification may be denied or adjusted only when a lawful basis exists, including when the requested action would fundamentally alter the service, create a direct and significant safety risk that cannot reasonably be mitigated, require services outside XVIA’s transportation obligations, or otherwise not be required or reasonably achievable under applicable law. Safety decisions must be based on specific facts and legitimate considerations rather than stereotypes, assumptions, or generalizations about disability. When a particular request cannot be provided, XVIA will consider another reasonable means of providing access when required by law and reasonably practicable. Transportation providers may not discriminate because of disability, use of a mobility device, use of a qualifying service animal, or a request for reasonable accommodation. Substantiated violations may result in corrective action, restriction, suspension, or removal from the XVIA platform after appropriate review. Nothing in this section limits rights or protections available under applicable federal, state, or local disability or nondiscrimination law.

10. Reporting Safety, Conduct, Accessibility, Cleaning or Lost-Property Concerns

Passengers and transportation providers should report safety incidents, discrimination or accessibility concerns, conduct issues, disputed cleaning or damage charges, and lost-property matters to XVIA Customer Support as soon as reasonably practicable. For emergencies or situations involving an immediate threat to life or safety, contact 911 or the appropriate local emergency service first. XVIA Customer Support is not an emergency-response service. Reports should include relevant trip information and a description of the issue. XVIA may request additional information reasonably necessary to investigate or respond to the matter.

XVIA USA – Privacy Policy

Intended audience: Customers, passengers, website/app users, and corporate travelers

Legal entity: Elevate Mobility Group LLC d/b/a XVIA USA

Principal business address: 45 S Broadway, Yonkers, NY 10701

Effective date: August 8, 2026

1. Information We Collect

XVIA USA (“XVIA,” “we,” “us,” or “our”) collects personal information that is reasonably necessary to provide, operate, secure, support, and improve our transportation services and platform. The information we collect depends on how you interact with XVIA.

• Account and Contact Information: name, phone number, email address, account credentials, saved addresses, and other account information you provide.

• Trip and Reservation Information: pickup and drop-off locations, requested and completed trips, dates and times, stops, special instructions, flight information, assigned transportation provider or vehicle information, and other details needed to arrange or provide transportation.

• Location Information: precise or approximate location information when needed for transportation, routing, pickup coordination, safety, fraud prevention, or location-based features, subject to device permissions and any notice or consent required by applicable law.

• Payment and Transaction Information: payment status, transaction history, billing information, payment tokens or processor identifiers, card brand/type, expiration information where provided by the processor, and the last four digits of a payment card. XVIA does not directly store full payment-card numbers or card security codes in its own systems.

• Device and Technical Information: IP address, device type, operating system, app version, language, time zone, network information, identifiers used by the app or service, session/activity information, diagnostics, errors, crash reports, and performance information.

• Communications and Support Information: communications with XVIA, customer-support requests, trip-related communications, complaints, feedback, and information you voluntarily provide.

• Corporate Travel Information: information about the applicable corporate account, authorized booker or administrator, traveler, reservation, billing arrangement, and related business-travel records.

• Other Information You Provide: accommodation requests, photographs, documents, lost-property information, incident information, or other information you choose to submit. XVIA does not intend to access device contacts, microphone recordings, government identification, advertising identifiers, or other sensitive device information unless a specific XVIA feature or legal/operational requirement makes that collection necessary. If XVIA begins collecting such information, it will provide any notice, permission request, or consent required by applicable law before or at the time of collection.

2. Location and Trip Information

XVIA may collect and use precise or approximate location information when reasonably necessary to provide, secure, and support transportation services. Collection may depend on the permissions selected on the user’s device and the features being used. Location information may be used to: Identify pickup and drop-off locations; calculate routes, distance, travel time, and estimated fares; coordinate pickups; provide trip status and transportation features; support passenger and provider safety; detect or prevent fraud and misuse; investigate complaints, incidents, payment disputes, or trip-related issues; and maintain accurate transportation records. Trip records may include requested and actual pickup/drop-off locations and times, routes, distance, duration, assigned provider and vehicle information, passenger information, flight details, stops, waiting time, tolls, airport or facility information, fares, payments, cancellations, no-shows, special instructions, trip-related communications, and customer-support records. XVIA will not use precise location information for materially different purposes, including targeted advertising based on precise location, unless XVIA provides any notice, choice, or affirmative consent required by applicable law. Location and trip information is retained only as long as reasonably necessary for the purposes described in this Policy, including service delivery, safety, fraud prevention, dispute resolution, insurance, accounting, recordkeeping, and legal or regulatory obligations.

3. Payments and Payment Information

Payments for XVIA services may be processed through authorized third-party payment processors. XVIA may use Adyen for payments processed through the XVIA platform and Square for certain invoices, manually initiated transactions, or other authorized payment arrangements, to the extent those processors are used in XVIA’s production services. XVIA does not directly store full payment-card numbers or card security codes (CVV/CVC) in its own systems. Payment credentials may be collected, processed, tokenized, and stored by authorized payment processors in accordance with their security practices and applicable payment-card standards. XVIA may receive and retain limited payment and transaction information, such as payment tokens or processor identifiers, payment status, transaction amount, billing information, card brand/type, expiration information where supplied by the processor, last four digits, transaction history, and information necessary to administer payments and customer accounts. This information may be used to process fares and other authorized charges; maintain authorized payment methods; process refunds, credits, cancellation/no-show charges, cleaning or damage charges, tolls and applicable fees; maintain accounting records; prevent or investigate fraud; resolve payment disputes or chargebacks; and meet legal, tax, accounting, or regulatory obligations. When a customer authorizes a payment method for future transactions, the payment processor may securely store or tokenize that method. XVIA may use the resulting token or processor identifier for future charges authorized by the customer or otherwise permitted under the applicable customer agreement. Third-party payment processors handle payment information under their own terms, privacy policies, security practices, and applicable law. XVIA may add or replace payment processors as its services evolve and will update this Policy when a change materially affects the privacy practices described here.

4. Device, Analytics, Diagnostics and Advertising

XVIA and authorized service providers may automatically collect device and usage information, including device type, operating system, app version, IP address, language, time zone, network information, app/service identifiers, session and activity information, interactions with the platform, diagnostics, errors, crash reports, and performance data. XVIA may use this information to operate and maintain the platform; authenticate users; protect security and integrity; prevent, detect, and investigate fraud or misuse; diagnose technical problems; analyze usage and performance; improve features; provide support; and develop XVIA’s services. XVIA may use analytics, attribution, marketing, advertising, or promotional service providers to understand how users discover and interact with XVIA and to measure campaigns. XVIA will not represent that information is used only for service operations if it is also used for advertising or marketing. Where required, XVIA will provide appropriate notice, consent mechanisms, or privacy choices before collecting, using, or sharing information for advertising, attribution, or similar purposes. Precise location information will not be shared for targeted advertising unless such processing is clearly disclosed and any legally required consent has been obtained. XVIA may add, replace, or discontinue these providers. If a change materially alters the categories of information collected, purposes of use, or disclosures described in this Policy, XVIA will update this Policy and provide additional notice where required.

5. Mapping, Communications, Cloud and Other Service Providers

XVIA relies on third-party service providers and technology partners to operate, maintain, secure, and provide its services. These may include mapping/routing services, cloud and hosting providers, communications and notification providers, customer-support platforms, payment processors, fraud-prevention/security providers, identity-verification services, analytics/diagnostic providers, professional advisers, and other vendors performing services for XVIA. XVIA may provide these parties with personal information reasonably necessary for the applicable service, including account/contact information, trip/reservation information, location information, device/technical information, transaction information, communications, and other relevant information. XVIA seeks to limit access to information reasonably appropriate for the service being performed and uses contractual, organizational, and technical controls appropriate to the vendor relationship. Service providers processing personal information on XVIA’s behalf are expected to comply with applicable contractual obligations, security requirements, and law. XVIA may change service providers as its technology and operations evolve. Material changes affecting the privacy practices described in this Policy will be reflected in an updated Policy where appropriate.

6. Drivers, Transportation Providers and Screening

XVIA collects and processes information relating to drivers, transportation providers, and applicants as reasonably necessary to evaluate eligibility, administer platform access or affiliation, meet legal/regulatory requirements, facilitate transportation services and payments, maintain safety/security, and operate the platform. Information may include identity/contact information; driver’s license and other identification information; transportation licenses and permits; vehicle and insurance information; photographs; driving records; background-screening information; tax/payment and payout information; trip/reservation and location information; platform activity; ratings, feedback, complaints and safety information; and other information reasonably necessary for the provider relationship. XVIA may obtain or verify information through governmental agencies, licensing authorities, insurance providers, screening or identity-verification providers, publicly available records, and other authorized sources, as permitted by law. When a background check or other regulated screening process requires a separate disclosure, authorization, notice, or other procedure, XVIA will provide or obtain the applicable documentation separately from this Privacy Policy.

7. How We Disclose Information

XVIA may disclose personal information to service providers, contractors, processors, transportation providers, technology vendors, payment processors, mapping/location providers, communications providers, cloud providers, analytics providers, support providers, fraud-prevention providers, screening providers, professional advisers, insurers, and other parties when reasonably necessary for the purposes described in this Policy. Providing access to information does not transfer ownership of XVIA customer information or give a recipient unrestricted authority to use it for unrelated purposes. Recipients are subject to applicable contractual restrictions, their independent legal obligations, or both. XVIA may disclose information to an assigned transportation provider as needed to perform a trip; to a corporate customer or authorized administrator for eligible corporate travel, administration, and billing; to insurers or claims administrators in connection with incidents; and to courts, regulators, law enforcement, or governmental authorities when required or permitted by applicable law. XVIA may preserve relevant records when reasonably necessary for safety, fraud prevention, disputes, litigation holds, insurance matters, regulatory compliance, or enforcement of agreements.

8. Data Retention

XVIA retains personal information only for as long as reasonably necessary for the purposes for which it was collected or otherwise lawfully processed, including providing services, completing transactions, maintaining trip and business records, safety and fraud prevention, resolving complaints or disputes, insurance matters, and legal, tax, accounting, regulatory, or contractual obligations. Retention periods vary by information type and purpose. When information is no longer reasonably necessary, XVIA will take reasonable steps to delete, de-identify, anonymize, or securely dispose of it, subject to applicable retention obligations, litigation holds, security needs, and other lawful exceptions.

9. Security

XVIA maintains reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, loss, misuse, alteration, destruction, or disclosure. Safeguards may include access controls, security monitoring, vendor-management practices, employee or contractor controls, and secure disposal practices appropriate to the nature of the information and XVIA’s operations. No electronic transmission, storage system, or security measure can guarantee absolute security.

10. Privacy Rights and Choices

Depending on applicable law and the individual’s place of residence, a person may have rights concerning personal information, including rights to request access to, correction of, deletion of, or a copy of certain information, and other rights provided by applicable privacy laws. XVIA will review and respond to valid privacy requests in accordance with applicable law and may take reasonable steps to verify the identity and authority of the requester before providing access to, correcting, or deleting information. Where applicable, individuals may be permitted to use an authorized agent and may have a right to appeal certain decisions concerning privacy requests. XVIA will not discriminate or retaliate against an individual for exercising a privacy right protected by applicable law. This statement concerns the exercise of privacy rights and is separate from XVIA’s broader nondiscrimination obligations. Users may also manage certain device permissions, such as location permissions, through their device settings. Disabling a permission may affect features that depend on that information.

11. Children

XVIA accounts are intended for adults. XVIA does not knowingly permit children to create individual customer accounts or knowingly collect personal information directly from children in a manner that would require parental consent under applicable law. Transportation involving minors is subject to XVIA’s separate passenger and booking rules. If XVIA learns that it collected personal information from a child in a manner inconsistent with applicable law, XVIA will take appropriate steps to address the information.

12. Changes to This Privacy Policy

XVIA may update this Privacy Policy to reflect changes in its services, technology, vendors, legal requirements, or privacy practices. The effective date at the top of the Policy will be updated when a revised version takes effect. XVIA will provide additional notice when required by applicable law or when a change materially affects how personal information is collected, used, or disclosed.

13. Contact

Privacy questions and requests may be submitted to Support@xvia.com until XVIA designates a dedicated privacy email address. Requests should include sufficient information for XVIA to identify the account or information involved and understand the request. Do not send passwords, full payment-card numbers, or other unnecessary sensitive information by email. Legal notice mailing address: 411 Theodore Fremd Ave., STE 206, Rye, NY 10580. Consent XVIA USA – Communications, Electronic Notices & Consent

XVIA USA – Communications, Electronic Notices & Consent

Intended audience: Customers, passengers, and account holders

Legal entity: Elevate Mobility Group LLC d/b/a XVIA USA

Principal business address: 45 S Broadway, Yonkers, NY 10701

Effective date: August 8, 2026

1. Electronic Communications

By creating an account, requesting or managing a reservation, or using XVIA services, customers acknowledge that XVIA and its authorized service providers may communicate electronically regarding accounts, reservations, trips, payments, safety, support, security, and use of the platform, subject to any notice or consent requirements imposed by applicable law. Communications may be delivered through SMS or text message, email, push notification, in-app notification, or telephone call, depending on the nature of the communication, the contact information provided, user settings, and the communication methods available for the applicable service. Customers are responsible for providing accurate contact information and for updating it when it changes. Customers should not provide a telephone number or email address that they are not authorized to use.

2. Transactional and Service-Related Messages

Transactional and service-related communications may include account-verification codes; reservation confirmations, changes, or cancellations; transportation-provider assignment or reassignment; approaching or arrived notifications; pickup coordination; flight or schedule updates; payment confirmations, receipts, or payment-failure notices; cancellation or no-show information; lost-property communications; customer-support responses; safety, security, or fraud alerts; and other communications reasonably necessary to provide, administer, secure, or support a requested service. Message and data rates imposed by a customer’s wireless or communications provider may apply. Message frequency will vary based on account activity, reservations, trips, support requests, and other service activity. Transactional or service-related communications are separate from marketing communications. An opt-out from promotional marketing does not necessarily prevent XVIA from sending non-marketing communications reasonably necessary to administer an account, reservation, payment, safety matter, or requested service, to the extent permitted by applicable law.

3. Marketing SMS, Email and Telephone Communications

XVIA will obtain any separate consent required by applicable law before sending marketing or promotional text messages, automated or prerecorded marketing calls, or other promotional communications for which separate consent is legally required. Consent to receive marketing communications is not a condition of purchasing or using XVIA transportation services unless applicable law expressly permits otherwise. Marketing emails will include an appropriate unsubscribe method where required. Promotional text-message programs will provide applicable opt-out or help instructions, such as STOP or HELP, when required or supported by the program. XVIA will process valid marketing opt-out requests within the period required by applicable law and applicable messaging rules. An individual who opts out of marketing may continue to receive permitted transactional, safety, security, account, reservation, or other service-related communications.

4. Driver-to-Passenger Communications

Transportation providers may contact passengers only when reasonably necessary for an assigned XVIA trip or another legitimate trip-related matter, such as pickup coordination, airport or terminal coordination, delay notices, relevant trip instructions, safety matters, or lost-property return. Passenger contact information obtained through XVIA may not be used to solicit unauthorized off-platform transportation, advertise an unrelated business, send unrelated promotions, pursue unwanted social or romantic contact, repeatedly contact a passenger without a legitimate trip-related reason, sell or improperly share passenger information, or otherwise use the information for an unauthorized purpose. Unauthorized use of passenger contact information may result in investigation and appropriate platform action, including restriction, suspension, or deactivation, consistent with the applicable provider agreement, XVIA policies, and applicable law. When XVIA’s communication tools do not use number masking, a passenger’s or transportation provider’s personal telephone number may be visible to the other party when ordinary telephone calls or SMS messages are used. XVIA will provide notice of this limitation through the applicable booking, application, provider, or communication experience before or when such functionality is used, as reasonably practicable.

5. Push Notifications and Device Settings

Customers may generally manage push-notification permissions through their device settings. Disabling push notifications does not cancel an existing reservation. If push notifications are disabled, XVIA may use another contact method authorized or permitted for the applicable communication, such as SMS, email, telephone, or an in-app message. Customers should review their communication settings and maintain current contact information to reduce the risk of missing important trip or account information.

6. Electronic Notices and Records

Where permitted by applicable law, XVIA may provide agreements, policy updates, reservation information, receipts, disclosures, notices, and other records electronically through the XVIA application or website, by email, by text message, or through another electronic method associated with the customer’s account or reservation. Customers should retain copies of electronic communications and records that are important to them. The availability of historical records within an account or application may change over time. If applicable law requires a notice to be delivered in a particular manner or requires separate consent to electronic delivery, XVIA will use the legally required process for that notice.

7. Delivery Limitations

XVIA does not guarantee immediate or successful delivery of every electronic communication. Delivery may be delayed, blocked, or unsuccessful because of wireless carriers, email or internet providers, device settings, spam or security filters, connectivity problems, application permissions, inaccurate or outdated contact information, system interruptions, or other circumstances outside XVIA’s reasonable control. A delivery failure does not automatically cancel or modify a reservation. Customers who are uncertain about the status of a reservation should verify the reservation through the XVIA application, website, or authorized customer-support channel when available.

8. Communication Preferences and Contact Information

Customers may manage available communication preferences through the XVIA application, website, device settings, unsubscribe tools, text-message opt-out instructions, or Customer Support, depending on the type of communication. Some transactional, security, safety, legal, payment, or reservation-related communications may be necessary to provide or administer XVIA services and therefore may not offer the same opt-out options as marketing communications. Requests concerning communication preferences should include enough information for XVIA to identify the applicable account or contact method, but customers should not send passwords, full payment-card numbers, or other unnecessary sensitive information by email or text message. Policy XVIA USA – Insurance, Accident, Incident & Complaint Policy

XVIA USA – Insurance, Accident, Incident & Complaint Policy

Intended audience: Customers, passengers, transportation providers, corporate customers, support and operations

Legal entity: Elevate Mobility Group LLC d/b/a XVIA USA

Principal business address: 45 S Broadway, Yonkers, NY 10701

Effective date: August 8, 2026

1. Transportation Provider Insurance

Transportation providers and contracted transportation companies using the XVIA platform are responsible for maintaining the automobile, commercial, for-hire vehicle, liability, and other insurance coverage required for the vehicle, driver, operating authority, jurisdiction, airport or facility access, and transportation services they perform. XVIA may require current evidence of applicable insurance and may restrict a provider, vehicle, or service category when required coverage expires, is cancelled, suspended, materially restricted, cannot be verified, or no longer satisfies applicable platform or legal requirements. Any insurance information displayed, collected, or verified by XVIA is for platform administration and compliance purposes and does not constitute a representation that a particular policy will cover every accident, injury, loss, claim, passenger, vehicle, trip, or circumstance. Insurance coverage and responsibility for a particular incident depend on the applicable policy terms, endorsements, exclusions, limits, deductibles, applicable law, provider and vehicle status, trip circumstances, and the facts of the incident.

2. Emergency Priority

XVIA is not an emergency-response service. In the event of immediate danger, serious injury, suspected criminal activity, fire, a collision requiring emergency assistance, or another emergency, passengers, customers, and transportation providers should contact 911 or the appropriate local emergency authority first. People at the scene should follow lawful instructions from police, fire, emergency medical personnel, or other responding authorities and should not place themselves or others in danger to collect photographs, video, documents, or other evidence. After immediate emergency and safety needs have been addressed, accidents and accident-related claims should be reported to accidents@xvia.com. Other safety matters may be reported to safety@xvia.com.

3. Customer and Passenger Accident Reports

A customer or passenger reporting an accident or transportation-related incident should provide information reasonably available to them that may help identify and evaluate the event. Useful information may include the passenger’s name and contact information; XVIA reservation or trip number; date, time, and location; driver and vehicle information; a description of what occurred; known injuries or property damage; responding police agency and report number, if available; photographs or video safely and lawfully obtained; witness information; and other relevant information. A passenger is not expected to determine fault, insurance coverage, or legal responsibility when submitting a report. XVIA may request additional information after the initial report when reasonably necessary to route, document, investigate, or administer the matter. No person should place themselves or another person in danger merely to obtain evidence.

4. Transportation Provider Accident and Incident Reports

Transportation providers must promptly report accidents occurring during an accepted XVIA reservation or while actively performing an XVIA-assigned transportation service after immediate emergency, safety, and legally required duties have been addressed. Providers remain responsible for making any separate report or notification required by applicable law, insurance policy, base affiliation, regulatory authority, airport or facility rule, provider agreement, or other applicable requirement. Reporting an accident to XVIA does not replace a legally or contractually required report to another party. XVIA may request information reasonably relevant to the event, including trip details, photographs, vehicle information, a description of the incident, information concerning other involved vehicles or persons, insurance information, police report information, witness information, citations, known injuries, towing information, and other relevant documentation. Providers must provide accurate information and should preserve reasonably available evidence relevant to the incident. Knowingly concealing a material accident, intentionally providing materially false information, fabricating evidence, or improperly altering or destroying evidence required to be preserved may violate XVIA policies and the applicable provider agreement.

5. Temporary Safety Restriction and Review

Following a serious accident, significant vehicle damage, a credible safety allegation, a lapse or question concerning insurance, or another event that may affect continued eligibility, XVIA may temporarily restrict a transportation provider, driver, vehicle, or applicable service category while relevant information is reviewed. The review may include verification of insurance, vehicle condition or inspection, licensing or regulatory status, provider eligibility, accident information, safety records, or other information reasonably related to continued platform use. A temporary restriction is a precautionary platform action and is not, by itself, a determination of fault, negligence, legal liability, insurance coverage, or wrongdoing. XVIA may restore, modify, continue, or convert a temporary restriction into another account or vehicle action after reviewing the available information, subject to the applicable provider agreement, XVIA policies, and applicable law.

6. Claims Administration and No Admission of Liability

XVIA may receive, document, route, preserve, or coordinate accident and incident information with parties reasonably involved in evaluating or administering the matter, including the transportation provider, vehicle owner, affiliated licensed base where applicable, insurer, insurance broker, claims administrator, corporate customer when appropriate, and governmental or regulatory authorities. XVIA may also communicate with legal representatives or other authorized persons when the communication is permitted or required by law or authorized by the appropriate party. XVIA’s receipt, review, preservation, forwarding, or coordination of a report does not constitute an admission of fault, negligence, insurance coverage, or legal liability by XVIA, the transportation provider, vehicle owner, base, insurer, or any other party. XVIA does not guarantee that an insurer or other party will accept a claim, provide coverage, reimburse a loss, approve a repair, or make a payment. Insurance and claim decisions are made under the applicable policy, contract, law, and facts.

7. Complaints, Support Channels and Escalation

Routine customer-service concerns should ordinarily be directed to Support@xvia.com. Reservation and booking matters may be directed to bookings@xvia.com. Safety concerns may be directed to safety@xvia.com. Accidents and accident-related claims may be directed to accidents@xvia.com. XVIA may route a complaint or incident internally based on its nature and seriousness. Review may involve Customer Support, Operations, Safety/Incident personnel, insurance or claims personnel, compliance personnel, or other personnel reasonably necessary to address the matter. Submitting a good-faith safety, accessibility, discrimination, accident, or service complaint will not, by itself, result in retaliation or adverse account action. This protection does not prevent XVIA from acting on independent misconduct, fraud, threats, policy violations, or other legitimate grounds. Knowingly fabricated reports, deliberately false material statements, fraudulent claims, or fabricated or improperly altered evidence may violate XVIA policies and may result in appropriate account or provider action.

8. Record Preservation, Privacy and Authorities

XVIA may preserve records reasonably relevant to an accident, incident, complaint, insurance matter, safety investigation, fraud review, anticipated or pending dispute, regulatory requirement, or other legal obligation. Relevant records may include reservation and trip information; GPS or location information; provider and vehicle records; communications; payment records; photographs; video or audio recordings lawfully available to XVIA; customer-support records; insurance information; and incident documentation. Preservation does not mean that every category of information will exist for every incident or that information will be retained indefinitely. Records will be retained and handled in accordance with XVIA’s applicable privacy, security, retention, and legal-preservation practices. XVIA may cooperate with insurers, claims administrators, regulators, law enforcement, courts, governmental authorities, and other authorized parties when required or permitted by applicable law. Information disclosed in connection with such matters will be limited as reasonably appropriate to the request, purpose, and applicable legal requirements.

9. Cooperation and Communications During a Review

Customers, passengers, and transportation providers involved in a reported accident or serious incident should provide truthful information and reasonably cooperate with requests for information that are relevant to XVIA’s administration of the matter. XVIA may communicate through the contact information associated with the reservation, account, provider profile, corporate account, or incident report. Individuals should keep relevant contact information current while an active matter is being reviewed. Nothing in this Policy requires a person to waive a legal right, make an admission of fault, or provide information that applicable law does not require them to provide.

10. Relationship to Other XVIA Policies

This Policy should be read together with XVIA’s applicable Customer Terms of Service, Privacy Policy, Passenger Safety, Conduct, Accessibility, Cleaning & Lost Property Policy, Driver Privacy, Safety & Platform Standards Notice, Provider Agreement, and other policies or agreements applicable to the particular trip or account. If another XVIA agreement contains more specific procedures for a particular provider, corporate customer, payment arrangement, or incident, those specific terms apply to the matter they expressly address to the extent permitted by applicable law. Notice XVIA USA – Driver Privacy, Safety & Platform Standards Notice

XVIA USA – Driver Privacy, Safety & Platform Standards Notice

Intended audience: Driver applicants, independent transportation providers, and contracted carriers

Legal entity: Elevate Mobility Group LLC d/b/a XVIA USA

Principal business address: 45 S Broadway, Yonkers, NY 10701

Effective date: August 8, 2026

1. Driver and Provider Information

XVIA may collect information reasonably necessary to evaluate, onboard, verify, administer, pay, support, and monitor driver applicants, independent transportation providers, and contracted carriers using the XVIA platform. This information may include name and contact information; government-issued identification; driver’s-license and regulatory-license or permit information; vehicle registration, inspection, and eligibility information; insurance information; identity, background, and driving-record screening information; tax and payment information; payout or banking information; photographs; service-category eligibility; trip and reservation history; complaints, safety incidents, ratings or feedback; platform communications; and other information reasonably necessary for provider access, transportation operations, safety, fraud prevention, payment, or compliance. XVIA will collect and use provider information for the purposes described in this Notice and other applicable provider-facing agreements or privacy disclosures.

2. Driver Location Information

The XVIA driver application may collect precise or approximate location information when a provider is online or available to receive trip requests, traveling to an accepted pickup, performing an assigned trip, or actively using a platform function that reasonably depends on location. Location information may be used for dispatch and matching; pickup and trip coordination; estimated arrival times and routing; trip records; safety; fraud prevention; payment and fare administration; incident or complaint investigation; service-area compliance; and operation of the XVIA platform. XVIA will seek to limit background location collection to periods and functions for which location information is reasonably necessary. The application should clearly disclose when location access is required and use device permissions consistent with the location functionality offered. Turning off required location permissions or background location access while a provider is online may prevent certain driver-app functions from operating correctly or may require the provider to go offline until required location access is restored.

3. Screening, Verification and Required Notices

XVIA may use authorized third parties or other lawful sources for identity verification, background screening, driving-record checks, licensing and permit verification, insurance verification, vehicle verification, fraud prevention, or regulatory compliance. When a consumer report, background check, or other regulated screening process is used, XVIA will provide or obtain any separate disclosure, authorization, notice, pre-adverse-action or adverse-action process, or other procedure required by applicable law. A decision concerning platform eligibility may also depend on licensing, insurance, vehicle, safety, service-area, identity, fraud, or other eligibility requirements independent of a third-party background report.

4. Passenger Data and Trip Communications

Provider access to passenger information is limited to information reasonably necessary to accept, coordinate, perform, document, or resolve an XVIA-assigned trip or another authorized trip-related matter. Providers may not use passenger names, telephone numbers, addresses, trip histories, payment-related information, communications, or other passenger information obtained through XVIA for unauthorized personal purposes, marketing, sale, disclosure, independent solicitation, or improper diversion of XVIA-assigned transportation. Ordinary provider-to-passenger communication should end when the trip and directly related matters are complete. Limited follow-up may occur for legitimate purposes such as lost-property return, a safety or incident investigation, an authorized customer-support matter, or another communication permitted through XVIA. Providers must use reasonable care to protect passenger information displayed or stored on their devices and should promptly report suspected unauthorized access to XVIA.

5. Vehicle Cameras, Recording Systems and Incident Evidence

Vehicles performing XVIA-assigned trips may use operational video or other recording systems when permitted by applicable law and XVIA’s applicable platform requirements. A camera requirement, if imposed for a particular provider, vehicle, service category, or jurisdiction, will be communicated through the applicable provider requirements. Audio recording is separate from ordinary video recording and may be enabled only when permitted by the laws applicable to the recording and any required notice, consent, or authorization has been provided or obtained. Providers using recording equipment must comply with applicable notice, privacy, security, access, retention, and disclosure requirements and with XVIA’s applicable camera or evidence procedures. Providers may not publish, sell, post on social media, or otherwise use passenger recordings for unauthorized personal or commercial purposes. Providers must preserve and provide relevant footage, photographs, reports, or other evidence when lawfully requested by XVIA for a legitimate safety, accident, insurance, complaint, cleaning/damage, fraud, or dispute investigation, subject to applicable privacy, retention, preservation, and legal requirements. XVIA does not guarantee that every trip or incident will be recorded or that a recording will remain available.

6. Accessibility, Service Animals and Nondiscrimination

Transportation providers using XVIA must comply with applicable nondiscrimination requirements and XVIA’s passenger accessibility, mobility-device, service-animal, and reasonable-accommodation policies. A qualifying service animal may not be refused or subjected to a pet fee solely because of a provider’s personal preference, allergy concern, generalized fear of animals, or assumptions about the animal, except when a specific exclusion is permitted by applicable law. Providers may not require service-animal certification, registration, medical documentation, proof of professional training, a vest, insignia, identification tag, or other documentation or equipment that applicable law does not permit them to require. Providers should provide reasonable assistance with loading, stowing, and unloading mobility devices when required by applicable law and when the assistance can be performed safely. Providers are not expected to provide medical or specialized personal-care services outside the transportation service, except where applicable law requires otherwise. Accessibility and safety decisions must be based on the individual circumstances of the trip and legitimate vehicle or safety limitations rather than stereotypes or generalizations about disability.

7. Safety, Accidents and Incident Reporting

Providers must prioritize immediate safety and emergency needs. When an accident, collision, medical emergency, threat, violence, significant vehicle damage, or other serious incident occurs during an accepted XVIA reservation or while actively performing an XVIA-assigned service, the provider should contact 911 or the appropriate emergency authority first when emergency assistance is needed. After immediate emergency and safety needs are addressed, providers must promptly report accidents occurring during an accepted XVIA reservation or while actively performing an XVIA-assigned service to XVIA at accidents@xvia.com. Other safety concerns may be reported to safety@xvia.com. Providers should provide accurate trip and incident information and preserve reasonably available evidence relevant to the matter. Providers must not knowingly conceal a material accident, intentionally provide materially false information, fabricate evidence, or improperly alter or destroy evidence that is required to be preserved. Serious or substantiated violations may result in temporary platform restriction while the matter is reviewed and may result in corrective action, suspension, or deactivation consistent with the applicable provider agreement, XVIA policies, and applicable law.

8. Information Security and Account Protection

Providers are responsible for protecting their XVIA account credentials and devices used to access passenger or trip information. Credentials should not be shared with unauthorized persons. A provider who believes an account, device, or passenger information has been lost, stolen, accessed without authorization, or otherwise compromised should notify XVIA promptly and take reasonable steps to secure the affected account or device. Providers may not attempt to access XVIA systems, accounts, trip records, or information beyond the access authorized for their role.

9. Provider Privacy Requests and Questions

Provider applicants and transportation providers may contact XVIA regarding questions about the collection, use, retention, or disclosure of their personal information and may exercise any privacy rights available to them under applicable law. Until XVIA designates a dedicated privacy contact, privacy-related requests may be submitted to Support@xvia.com. Requests should include sufficient information to identify the requester and the matter involved, but providers should not send passwords, full payment-card numbers, or other unnecessary sensitive information by email. XVIA may take reasonable steps to verify the identity and authority of a person making a privacy request before disclosing, correcting, or deleting personal information.

10. Relationship to Provider Agreements and Platform Policies

This Notice describes privacy, safety, and platform standards applicable to provider access and does not replace the Driver/Provider Agreement, payment terms, service-category requirements, insurance requirements, or other XVIA policies applicable to a provider. If a provider-facing agreement contains additional or more specific requirements concerning a matter addressed here, those requirements apply to the extent stated in that agreement and permitted by law. XVIA may update this Notice as its platform, safety procedures, technology, or legal requirements change. Material changes will be communicated or made available to providers as appropriate. Corporate Services Agreement

XVIA USA – Corporate Services Agreement

Intended audience: Approved companies, hotels, concierges, travel professionals, and organizational customers

Legal entity: Elevate Mobility Group LLC d/b/a XVIA USA

Principal business address: 45 S Broadway, Yonkers, NY 10701

Effective date: August 8, 2026

1. Corporate Account Scope

XVIA may approve Corporate Accounts for companies, hotels, hospitality businesses, concierge services, travel agencies, professional firms, organizations, and other business customers. Depending on the account configuration and any separately agreed commercial terms, features may include transportation bookings for employees, executives, clients, guests, or other authorized travelers; centralized reservation management; authorized bookers; invoicing; reporting; negotiated pricing; event transportation; and approved ASAP or on-demand booking. Corporate Account features are not automatically available to every customer. XVIA may determine which features, credit arrangements, booking privileges, and service options are enabled for each approved account.

2. Approval, Authorized Users and Account Security

Corporate privileges, invoicing, credit, and ASAP/on-demand booking require XVIA approval. XVIA may request information reasonably necessary to establish and administer the account, including business identity, business address, billing information, authorized representatives, payment information, anticipated transportation usage, and verification information. Corporate Account roles may include a Corporate Administrator, Authorized Booker, and Corporate Traveler/Passenger. Each person accessing administrative or booking functions should use individually identifiable credentials whenever the system supports individual access. The Corporate Customer is responsible for maintaining accurate authorized-user information, restricting access to authorized personnel, protecting account credentials, and promptly notifying XVIA of suspected unauthorized access or when an individual’s authorization should be removed. Shared generic usernames or passwords should not be used where individual credentials are available.

3. Third-Party Booking and Passenger Communications

An Authorized Booker may arrange transportation for an identified passenger. The booker must provide information reasonably necessary to perform the reservation, which may include the passenger’s name and contact information, pickup and destination, flight information, passenger count, luggage or vehicle requirements, accessibility or accommodation requests voluntarily provided for the trip, and relevant instructions. The Corporate Customer and Authorized Booker are responsible for having appropriate authority to provide passenger information to XVIA for the requested transportation and for using that information consistently with applicable law and their own obligations to the passenger. A passenger booked by another person may receive transactional communications reasonably necessary to perform or support the trip, such as reservation confirmations, provider or vehicle information, pickup coordination, trip updates, receipts, safety communications, or service-related notices. A third-party booking will not, by itself, enroll the passenger in marketing communications. Marketing messages will be handled according to applicable consent and opt-out requirements.

4. Charges and Payment Responsibility

The Corporate Customer is responsible for charges properly incurred through authorized use of its Corporate Account, subject to applicable account permissions, agreed commercial terms, valid billing disputes, and applicable law. Charges may include transportation fares, waiting time, tolls, airport or facility charges, cancellation or no-show charges, approved gratuities, qualifying cleaning or vehicle-damage charges, additional stops, return-of-property costs when authorized, and other amounts disclosed or agreed in connection with the applicable reservation. Payment may be made through a card on file, centralized billing, individual traveler or employee payment with corporate reporting, invoicing, or another arrangement approved by XVIA. XVIA may require a valid backup payment method, deposit, prepayment, or other reasonable payment assurance depending on the account.

5. Invoicing, Credit Limits and Payment Terms

Approved Corporate Accounts may receive payment terms such as due on receipt, Net 15, or another schedule expressly agreed by XVIA and the Corporate Customer. Billing may occur per trip, weekly, biweekly, monthly, or on another agreed cycle. Unless different terms are expressly stated in the applicable account agreement or invoice, Net 15 means that an undisputed invoice balance is due within 15 calendar days after the invoice date. Invoicing and credit privileges are not automatic rights. XVIA may establish or adjust reasonable credit limits, deposits, prepayment requirements, backup payment methods, or other payment assurances based on account usage, payment history, credit considerations, suspected fraud, or other legitimate business risks, subject to applicable agreements and law. Any material change to an expressly negotiated payment term will be communicated to the Corporate Customer and will apply in accordance with the applicable agreement and law.

6. Billing Disputes, Late Payments and Account Restrictions

A Corporate Customer should notify XVIA promptly when it disputes an invoice or reservation charge and provide sufficient information to identify the disputed amount and explain the basis of the dispute. A good-faith dispute concerning one charge does not suspend the obligation to pay unrelated, undisputed amounts when due. Subject to the applicable agreement and law, XVIA may suspend invoicing privileges, require prepayment, restrict new reservations, reduce available credit, or suspend a Corporate Account for material undisputed nonpayment, fraudulent payment activity, or other significant payment risk. Late fees, interest, collection costs, or similar charges will apply only when they have been disclosed or agreed as required and are permitted by applicable law. XVIA will not impose an unspecified late fee merely because an invoice becomes overdue.

7. Transportation Provider Compensation Is Separate

The Corporate Customer’s payment or invoicing arrangement with XVIA is separate from XVIA’s compensation arrangement with the transportation provider performing an assigned reservation. A transportation provider’s eligibility for compensation, payment amount, deductions, payment schedule, and processing requirements are governed by the applicable provider agreement, reservation terms, and payment policies. Unless the applicable provider arrangement expressly provides otherwise, provider compensation will not be conditioned solely on XVIA first collecting the corresponding invoice from the Corporate Customer. Provider payment timing may vary by program or arrangement. Any daily, weekly, biweekly, or other payment schedule applicable to a provider should be stated in the provider-facing agreement or payment terms rather than guaranteed by this Corporate Services Agreement. Banking, processor, weekend, holiday, compliance-review, and payment-network processing times may affect when funds become available.

8. No Direct or Off-Platform Provider Collection

Unless XVIA expressly authorizes otherwise for a particular transaction, a transportation provider may not independently invoice or collect payment from an XVIA Corporate Customer or passenger for an XVIA-assigned reservation. Providers may not request that a Corporate Customer or passenger pay an XVIA-assigned reservation through Zelle, Venmo, Cash App, cash, a personal card-processing method, or another unauthorized off-platform payment channel. Providers also may not independently alter the price established or communicated through XVIA. Providers may not use confidential account, passenger, reservation, or relationship information obtained through an XVIA assignment to improperly divert an active XVIA reservation or misuse XVIA confidential information. Any separate restrictions on direct solicitation, circumvention, or post-assignment business relationships are governed by the applicable provider agreement and applicable law.

9. Corporate Pricing and Passenger Policies

Corporate pricing may use standard rates, negotiated rates, fixed or zone pricing, airport rates, hourly rates, event pricing, volume-based arrangements, preferred pricing, or another agreed structure. Corporate pricing is not necessarily lower than pricing available to individual customers. Pricing, minimums, included services, waiting time, cancellation rules, gratuity treatment, tolls, airport/facility charges, and other commercial terms may vary by Corporate Account or reservation and should be reflected in the applicable agreement, rate sheet, reservation confirmation, or other authorized communication. Corporate passengers remain subject to applicable XVIA passenger conduct, safety, accessibility, service-animal, cleaning, damage, cancellation, waiting-time, and no-show policies. The Corporate Customer may be financially responsible for qualifying charges incurred by its authorized travelers or bookers when the applicable account arrangement and law permit.

10. Confidentiality and Protection of Account Information

XVIA and the Corporate Customer will use reasonable measures to protect non-public business information, account credentials, reservation information, and other confidential information received in connection with the Corporate Account. Transportation providers will receive information reasonably necessary to perform assigned transportation and related operational functions. Providers may not retain, disclose, sell, or use Corporate Customer or passenger information for unrelated purposes except as authorized by XVIA, the individual, the applicable agreement, or law. Nothing in this section prevents a party from using information that is public through no breach of an obligation, was lawfully known without a confidentiality restriction, is independently developed without misuse of confidential information, or must be disclosed under applicable law or valid legal process.

11. Suspension and Termination

XVIA may restrict, suspend, or terminate Corporate Account privileges for material undisputed nonpayment, fraud, unauthorized use, repeated or material policy violations, material breach, significant account-security concerns, abuse of credit privileges, unlawful activity, or a serious safety or legal risk. When appropriate under the circumstances, XVIA may use a temporary restriction while reviewing suspected fraud, unauthorized access, payment risk, safety issues, or other significant account concerns. The Corporate Customer may request closure of its Corporate Account subject to payment of outstanding undisputed obligations and any surviving contractual terms. Account closure does not eliminate obligations or rights that accrued before termination. A separately negotiated written agreement may contain additional termination rights or notice requirements and will control the specific commercial matters it expressly addresses.

12. Relationship to Other XVIA Policies and Agreements

Corporate transportation is also subject to XVIA policies applicable to the particular service, including the Customer Terms of Service, Privacy Policy, Passenger Safety, Conduct, Accessibility, Cleaning & Lost Property Policy, and applicable fare, payment, cancellation, waiting-time, airport, communications, or promotional terms. If this Corporate Services Agreement or another separately negotiated written corporate agreement expressly conflicts with a generally applicable XVIA policy concerning a commercial matter specifically addressed by the corporate agreement, the specific corporate agreement will control that matter to the extent permitted by law. Nothing in this Agreement authorizes a Corporate Customer, Authorized Booker, passenger, or transportation provider to require conduct that violates applicable law or safety requirements.

13. Corporate Support and Notices

Corporate Customers should keep their authorized contact and billing information current. Operational reservation questions, billing inquiries, account-access concerns, and disputes should be submitted through the XVIA support or corporate-account channel designated for the account. Formal notices required under a separately negotiated agreement must be delivered using the notice method stated in that agreement. If no separate notice method is specified, XVIA may provide account-related notices electronically to an authorized Corporate Administrator or other designated account contact, to the extent permitted by applicable law.