FAQ

XVIA's primary service area is Westchester County, New York, with additional transportation available throughout the region where legally permitted. XVIA may provide eligible pre-arranged trips originating in Westchester County to New York City, New Jersey, Connecticut, regional airports, and other permitted destinations. XVIA may also accept eligible trips originating in New York City and terminating in Westchester County; trips originating in New Jersey, including Newark Liberty International Airport (EWR), Teterboro Airport (TEB), and the Morristown area, when terminating in Westchester; and eligible trips originating in Connecticut and terminating in Westchester, New York City, or covered Port Authority of New York and New
Jersey airports. XVIA also facilitates eligible point-to-point transportation within New York City through a partner NYC TLC-licensed base using appropriately licensed TLC drivers and vehicles. All service is subject to applicable law, licensing, permits, operating authority, and driver and vehicle credentials.

Please include your flight number when booking and notify us of any delays or itinerary changes. Our team will help coordinate any necessary pickup adjustments, subject to availability and your reservation’s terms.

Yes. When flight information is provided, XVIA may monitor the flight to help account for early arrivals, delays, and other schedule changes. We recommend providing accurate airline and flight information when making an airport reservation so the trip can be coordinated as effectively as possible.

Driver and trip information will be provided as your reservation approaches. XVIA is designed to keep communication simple and organized, allowing passengers to receive relevant trip updates and communicate regarding their reservation without unnecessary coordination.

Cancellation terms depend on the reservation and service type. Because XVIA transportation is pre-arranged and a vehicle and driver may be specifically allocated to your trip, cancellation charges may apply when a reservation is canceled within the applicable cancellation window. The terms applicable to your reservationwill be presented during booking or confirmation.

XVIA offers carefully selected transportation categories designed for different passenger, luggage, and service needs, including premium SUV and luxury vehicle options. Vehicle availability varies by location and
reservation. All vehicles must meet XVIA's applicable age, condition, presentation, insurance, licensing, and eligibility standards for their service category.

Yes. XVIA allows reservations to be arranged for another passenger. Please provide the passenger's correct
name, contact information, pickup details, and any relevant travel information so we can properly coordinate
the trip.

Yes. XVIA Corporate Accounts are designed for organizations arranging transportation for executives, employees, clients, and guests. Corporate clients may benefit from centralized trip management, flexible billing options, detailed trip records, dedicated account support, priority reservations, and access to
professional drivers and premium vehicles.

Yes. XVIA welcomes partnership opportunities with hotels, travel agencies, event planners, medical offices, hospitality professionals, and other organizations seeking a dependable transportation provider for their clients, guests, or passengers. Partnership arrangements can be tailored to the transportation and coordination needs of each organization.

Yes. XVIA can coordinate multiple vehicles and group transportation for corporate travel, events, airport transfers, meetings, and other planned transportation needs, subject to availability. For larger or more
complex arrangements, we recommend contacting XVIA in advance so our team can coordinate the itinerary and vehicle requirements.

Your reservation quote or confirmation will identify the charges applicable to your trip. Depending on the trip and pricing arrangement, tolls, airport access fees, waiting time, additional stops, parking, or other applicable charges may be included or added separately. Any applicable charges are handled in accordance with the
terms presented for the reservation.