Safety & standards
Standards you can count on
Licensing, document review and service standards behind every XVIA ride.
Our standards
How we look after every ride
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Licensed base
XVIA operates under Westchester County TLC Base No. WC2602144.
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Driver document review
Drivers submit their driver’s license, for-hire license and, when applicable, vehicle insurance and registration, which our team reviews before approval.
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Vehicle standards
All vehicles must meet XVIA’s age, condition, presentation, insurance, licensing and eligibility standards for their service category, including commercial auto insurance.
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Professional presentation
Drivers are expected to be courteous, punctual and professionally presented.
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Clean vehicles
Vehicles are expected to be clean and well-maintained for every ride.
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Reservation records
Every request receives a reference number and is recorded, so our team can follow up on any trip.
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No card details on this website
Ride requests never ask for card details; the charges that apply to your trip are identified in your quote or confirmation.
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Human support
Our team is available 24/7. Write to [email protected], or [email protected] for reservations; email is the fastest way to reach us.
FAQ
Safety questions
Is XVIA licensed?
Yes. XVIA operates under Westchester County TLC Base No. WC2602144. XVIA / XVIA USA is a brand operated by Elevate Mobility Group LLC.
How do I report a concern about a ride?
Write to us through Contact (topic “Feedback”) or at [email protected], including your reservation reference. Our team follows up on every report.
Is XVIA a medical or emergency transportation service?
No. XVIA provides private, non-emergency transportation only, and drivers do not provide medical assistance. In an emergency, call 911.
Your next journey starts with XVIA.
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Licensed by the Westchester County TLC · Base No. WC2602144