How can we help?

XVIA currently specializes in pre-arranged transportation. Reservations should generally be made at least three hours before the requested pickup time. We recommend booking as early as possible for airport travel, corporate transportation, special events, group travel and other time-sensitive trips to help ensure vehicle availability.

Your request is received right away and you get a reference number. Our team then contacts you to confirm availability and the final details.

Yes. XVIA allows reservations to be arranged for another passenger. Please provide the passenger’s correct name, contact information, pickup details and any relevant travel information so we can properly coordinate the trip. In the booking form, choose “Someone else” in the passenger step.

XVIA offers carefully selected transportation categories designed for different passenger, luggage and service needs, including premium SUV and luxury vehicle options: Black (up to 4 passengers), XL and Elite SUV (up to 6 passengers). Vehicle availability varies by location and reservation. All vehicles must meet XVIA’s applicable age, condition, presentation, insurance, licensing and eligibility standards for their service category. Compare them on our Fleet page.

Yes. Add up to 3 stops to a one-way trip, or choose “By the hour” to keep your vehicle and driver from 3 to 12 hours.

Yes. XVIA can coordinate multiple vehicles and group transportation for corporate travel, events, airport transfers, meetings and other planned transportation needs, subject to availability. For larger or more complex arrangements, we recommend contacting XVIA in advance so our team can coordinate the itinerary and vehicle requirements.

XVIA’s primary service area is Westchester County, New York, with additional transportation available throughout the region where legally permitted. XVIA may provide eligible pre-arranged trips originating in Westchester County to New York City, New Jersey, Connecticut, Pennsylvania, Massachusetts, regional airports and other permitted destinations. XVIA may also accept eligible trips originating in New York City and terminating in Westchester County; trips originating in New Jersey, including Newark Liberty International Airport (EWR), Teterboro Airport (TEB) and the Morristown area, when terminating in Westchester; and eligible trips originating in Connecticut and terminating in Westchester, New York City or covered Port Authority of New York and New Jersey airports. XVIA also facilitates eligible point-to-point transportation within New York City through a partner NYC TLC-licensed base using appropriately licensed TLC drivers and vehicles. All service is subject to applicable law, licensing, permits, operating authority, and driver and vehicle credentials.

JFK, LaGuardia (LGA), Newark (EWR), Westchester County (HPN), Teterboro (TEB) and New York Stewart (SWF), in accordance with our operating authority. Please include your flight number when booking and notify us of any delays or itinerary changes. Our team will help coordinate any necessary pickup adjustments, subject to availability and your reservation’s terms. See Airports.

Yes. When flight information is provided, XVIA may monitor the flight to help account for early arrivals, delays and other schedule changes. We recommend providing accurate airline and flight information when making an airport reservation so the trip can be coordinated as effectively as possible.

When your pickup is at an airport, choose Standard Pickup or Meet & Greet. With Standard Pickup, your driver meets you at the designated pickup area and stays in touch by phone. With Meet & Greet, your driver waits for you inside the terminal with a name sign (additional charge plus parking). Meeting points depend on each airport’s rules, and our team confirms the details with you.

Driver and trip information will be provided as your reservation approaches. XVIA is designed to keep communication simple and organized, allowing passengers to receive relevant trip updates and communicate regarding their reservation without unnecessary coordination.

Cancellation terms depend on the reservation and service type. Because XVIA transportation is pre-arranged and a vehicle and driver may be specifically allocated to your trip, cancellation charges may apply when a reservation is canceled within the applicable cancellation window. The terms applicable to your reservation will be presented during booking or confirmation. To change or cancel, contact our team as soon as possible with your reservation reference through Contact. See our Cancellation Policy.

Your reservation quote or confirmation will identify the charges applicable to your trip. Depending on the trip and pricing arrangement, tolls, airport access fees, waiting time, additional stops, parking or other applicable charges may be included or added separately. Any applicable charges are handled in accordance with the terms presented for the reservation. No charge is made when you submit a ride request on this website.

Yes. A receipt is provided for every completed trip, which makes expense reporting easy.

Yes. XVIA Corporate Accounts are designed for organizations arranging transportation for executives, employees, clients and guests. Corporate clients may benefit from centralized trip management, flexible billing options, detailed trip records, dedicated account support, priority reservations, and access to professional drivers and premium vehicles. Tell us about your organization.

Yes. XVIA welcomes partnership opportunities with hotels, travel agencies, event planners, medical offices, hospitality professionals and other organizations seeking a dependable transportation provider for their clients, guests or passengers. Partnership arrangements can be tailored to the transportation and coordination needs of each organization. Become a partner.

No. XVIA provides private, non-emergency transportation only, and drivers do not provide medical assistance. In an emergency, call 911.

Yes. XVIA operates under Westchester County TLC Base No. WC2602144. XVIA / XVIA USA is a brand operated by Elevate Mobility Group LLC.

XVIA works with eligible independent transportation providers and transportation companies. Review the requirements and apply online; our team reviews every application.