Accessibility Statement
Last updated: October 6, 2026
XVIA / XVIA USA wants everyone to be able to use our website and request our services.
Our website
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Measures include:
- Semantic structure, headings and landmarks, and a “Skip to content” link.
- Full keyboard navigation with visible focus indicators in menus, forms and dialogs.
- Form fields with labels, clear error messages and success confirmations announced to screen readers.
- Text and interface colors chosen for sufficient contrast, in English and Spanish.
Some content may not yet be fully accessible. We review the website regularly and welcome your feedback.
Accessibility and Mobility Devices
The following sections are part of the XVIA USA Passenger Safety, Conduct, Accessibility, Cleaning & Lost Property Policy (effective August 8, 2026).
Nondiscrimination and Accessibility. XVIA will provide transportation services without unlawful disability discrimination and will provide reasonable modifications or assistance as required by applicable law.
Mobility Devices. Passengers may travel with foldable wheelchairs, walkers, canes, crutches, and other mobility aids or assistive devices when they can be safely and lawfully accommodated in the assigned vehicle. Transportation will not be refused solely because a passenger has a disability or uses a mobility device.
Assistance. Transportation providers will provide reasonable assistance with loading, stowing, and unloading mobility devices when required by applicable law and when it can be performed safely. Providers are not expected to provide medical or specialized personal-care services that fall outside the transportation service, except where applicable law requires otherwise.
No Disability Surcharge. XVIA will not impose an additional fare or fee solely because a passenger has a disability or uses a qualifying mobility device. Generally applicable charges may be applied only on the same nondiscriminatory basis applicable to other passengers.
Vehicle Accessibility. Not every vehicle available through XVIA is represented as a wheelchair-accessible vehicle equipped with a ramp, lift, or securement system permitting a passenger to remain seated in a wheelchair. Passengers may identify a specific accessibility need when requesting transportation so XVIA can determine available options and fulfill applicable obligations. XVIA will not require a passenger with a disability to travel with a companion or personal-care attendant solely because of the disability, except where a specific requirement is permitted by applicable law.
Safety and Compatibility. A determination that a device cannot be accommodated must be based on actual vehicle dimensions, lawful capacity, securement or storage limitations, or another legitimate individualized safety consideration—not stereotypes or generalizations. If, before transportation begins, the assigned vehicle cannot lawfully or safely accommodate a required mobility device or accessibility need, XVIA will not impose a cancellation fee solely because of that vehicle limitation. Nothing in this Policy limits any accessibility, nondiscrimination, reasonable-modification, or assistance obligation imposed by applicable federal, state, or local law.
Reasonable Accommodations and Modifications
XVIA will provide reasonable accommodations and modifications for passengers with disabilities as required by applicable law. A passenger does not need to use specific legal terminology when making a request. Requests may be made in advance through XVIA Customer Support or, when reasonably practicable, directly to the transportation provider at the time of service. Depending on the circumstances, reasonable accommodations may include additional boarding or exiting time, reasonable assistance with a mobility device, communication assistance, or reasonable modifications to policies or procedures needed to provide access. XVIA will not impose an additional fare, surcharge, or other charge solely because a passenger has a disability or requests or receives a required reasonable accommodation or modification. Requests will be evaluated individually based on the passenger's needs, trip circumstances, legitimate safety requirements, vehicle capabilities, and applicable law. A requested modification may be denied or adjusted only when a lawful basis exists, including when the requested action would fundamentally alter the service, create a direct and significant safety risk that cannot reasonably be mitigated, require services outside XVIA's transportation obligations, or otherwise not be required or reasonably achievable under applicable law. Safety decisions must be based on specific facts and legitimate considerations rather than stereotypes, assumptions, or generalizations about disability. When a particular request cannot be provided, XVIA will consider another reasonable means of providing access when required by law and reasonably practicable.
Transportation providers may not discriminate because of disability, use of a mobility device, use of a qualifying service animal, or a request for reasonable accommodation. Substantiated violations may result in corrective action, restriction, suspension, or removal from the XVIA platform after appropriate review. Nothing in this section limits rights or protections available under applicable federal, state, or local disability or nondiscrimination law.
Service Animals
Service animals are not pets. XVIA will accommodate passengers with qualifying service animals as required by applicable law and will not impose a pet fee or additional charge solely because of a service animal. XVIA and transportation providers will not require certification, registration, medical documentation, proof of professional training, a vest, insignia, identification tag, or special harness as a condition of accepting a service animal. When applicable law permits limited questions because the animal's status is not apparent, XVIA personnel or a transportation provider may ask only questions permitted by applicable law, such as whether the dog is a service animal required because of a disability and what work or task the dog has been trained to perform. Personnel may not require the dog to demonstrate the task or ask about the nature or extent of the passenger's disability. A service animal must remain under its handler's control. An animal may be excluded only when a lawful, individualized basis exists, such as the animal being out of control and the handler not taking effective action, or the animal not being housebroken, when those grounds are permitted by applicable law. Exclusion decisions may not be based on breed, size, appearance, stereotypes, generalized fear, or assumptions about behavior. If a service animal is lawfully excluded, XVIA will provide the passenger an opportunity to receive transportation without the animal when required by applicable law and reasonably practicable. Passengers are responsible for the care and control of their service animals. XVIA will not impose a cleaning fee solely because a service animal was present. A passenger may, however, be responsible for actual qualifying damage or unusual soiling caused by a service animal on the same basis applied to comparable damage or soiling caused by other passengers. Animals whose sole function is comfort, companionship, or emotional support and that do not meet the applicable legal definition of a service animal may be handled under XVIA's ordinary pet policy, subject to applicable law.
Contact us
If you have difficulty using the website or need help booking, write to [email protected] and our team will assist you.