Communications, Electronic Notices & Consent

Intended audience: Customers, passengers, and account holders
Legal entity: Elevate Mobility Group LLC d/b/a XVIA USA
Principal business address: 411 Theodore Fremd Ave, Ste 206, Rye, NY
Effective date: August 8, 2026

1. Electronic Communications

By creating an account, requesting or managing a reservation, or using XVIA services, customers acknowledge that XVIA and its authorized service providers may communicate electronically regarding accounts, reservations, trips, payments, safety, support, security, and use of the platform, subject to any notice or consent requirements imposed by applicable law. Communications may be delivered through SMS or text message, email, push notification, in-app notification, or telephone call, depending on the nature of the communication, the contact information provided, user settings, and the communication methods available for the applicable service. Customers are responsible for providing accurate contact information and for updating it when it changes. Customers should not provide a telephone number or email address that they are not authorized to use.

2. Transactional and Service-Related Messages

Transactional and service-related communications may include account-verification codes; reservation confirmations, changes, or cancellations; transportation-provider assignment or reassignment; approaching or arrived notifications; pickup coordination; flight or schedule updates; payment confirmations, receipts, or payment-failure notices; cancellation or no-show information; lost-property communications; customer-support responses; safety, security, or fraud alerts; and other communications reasonably necessary to provide, administer, secure, or support a requested service. Message and data rates imposed by a customer's wireless or communications provider may apply. Message frequency will vary based on account activity, reservations, trips, support requests, and other service activity. Transactional or service-related communications are separate from marketing communications. An opt-out from promotional marketing does not necessarily prevent XVIA from sending non-marketing communications reasonably necessary to administer an account, reservation, payment, safety matter, or requested service, to the extent permitted by applicable law.

3. Marketing SMS, Email and Telephone Communications

XVIA will obtain any separate consent required by applicable law before sending marketing or promotional text messages, automated or prerecorded marketing calls, or other promotional communications for which separate consent is legally required. Consent to receive marketing communications is not a condition of purchasing or using XVIA transportation services unless applicable law expressly permits otherwise. Marketing emails will include an appropriate unsubscribe method where required. Promotional text-message programs will provide applicable opt-out or help instructions, such as STOP or HELP, when required or supported by the program.

XVIA will process valid marketing opt-out requests within the period required by applicable law and applicable messaging rules. An individual who opts out of marketing may continue to receive permitted transactional, safety, security, account, reservation, or other service-related communications.

4. Driver-to-Passenger Communications

Transportation providers may contact passengers only when reasonably necessary for an assigned XVIA trip or another legitimate trip-related matter, such as pickup coordination, airport or terminal coordination, delay notices, relevant trip instructions, safety matters, or lost-property return. Passenger contact information obtained through XVIA may not be used to solicit unauthorized off-platform transportation, advertise an unrelated business, send unrelated promotions, pursue unwanted social or romantic contact, repeatedly contact a passenger without a legitimate trip-related reason, sell or improperly share passenger information, or otherwise use the information for an unauthorized purpose. Unauthorized use of passenger contact information may result in investigation and appropriate platform action, including restriction, suspension, or deactivation, consistent with the applicable provider agreement, XVIA policies, and applicable law. When XVIA's communication tools do not use number masking, a passenger's or transportation provider's personal telephone number may be visible to the other party when ordinary telephone calls or SMS messages are used. XVIA will provide notice of this limitation through the applicable booking, application, provider, or communication experience before or when such functionality is used, as reasonably practicable.

5. Push Notifications and Device Settings

Customers may generally manage push-notification permissions through their device settings. Disabling push notifications does not cancel an existing reservation. If push notifications are disabled, XVIA may use another contact method authorized or permitted for the applicable communication, such as SMS, email, telephone, or an in-app message. Customers should review their communication settings and maintain current contact information to reduce the risk of missing important trip or account information.

6. Electronic Notices and Records

Where permitted by applicable law, XVIA may provide agreements, policy updates, reservation information, receipts, disclosures, notices, and other records electronically through the XVIA application or website, by email, by text message, or through another electronic method associated with the customer's account or reservation. Customers should retain copies of electronic communications and records that are important to them. The availability of historical records within an account or application may change over time. If applicable law requires a notice to be delivered in a particular manner or requires separate consent to electronic delivery, XVIA will use the legally required process for that notice.

7. Delivery Limitations

XVIA does not guarantee immediate or successful delivery of every electronic communication. Delivery may be delayed, blocked, or unsuccessful because of wireless carriers, email or internet providers, device settings, spam or security filters, connectivity problems, application permissions, inaccurate or outdated contact information, system interruptions, or other circumstances outside XVIA's reasonable control. A delivery failure does not automatically cancel or modify a reservation. Customers who are uncertain about the status of a reservation should verify the reservation through the XVIA application, website, or authorized customer-support channel when available.

8. Communication Preferences and Contact Information

Customers may manage available communication preferences through the XVIA application, website, device settings, unsubscribe tools, text-message opt-out instructions, or Customer Support, depending on the type of communication. Some transactional, security, safety, legal, payment, or reservation-related communications may be necessary to provide or administer XVIA services and therefore may not offer the same opt-out options as marketing communications. Requests concerning communication preferences should include enough information for XVIA to identify the applicable account or contact method, but customers should not send passwords, full payment-card numbers, or other unnecessary sensitive information by email or text message.