Corporate Services Agreement

Intended audience: Approved companies, hotels, concierges, travel professionals, and organizational customers
Legal entity: Elevate Mobility Group LLC d/b/a XVIA USA
Principal business address: 411 Theodore Fremd Ave, Ste 206, Rye, NY
Effective date: August 8, 2026

1. Corporate Account Scope

XVIA may approve Corporate Accounts for companies, hotels, hospitality businesses, concierge services, travel agencies, professional firms, organizations, and other business customers. Depending on the account configuration and any separately agreed commercial terms, features may include transportation bookings for employees, executives, clients, guests, or other authorized travelers; centralized reservation management; authorized bookers; invoicing; reporting; negotiated pricing; event transportation; and approved ASAP or on-demand booking. Corporate Account features are not automatically available to every customer. XVIA may determine which features, credit arrangements, booking privileges, and service options are enabled for each approved account.

2. Approval, Authorized Users and Account Security

Corporate privileges, invoicing, credit, and ASAP/on-demand booking require XVIA approval. XVIA may request information reasonably necessary to establish and administer the account, including business identity, business address, billing information, authorized representatives, payment information, anticipated transportation usage, and verification information. Corporate Account roles may include a Corporate Administrator, Authorized Booker, and Corporate Traveler/Passenger. Each person accessing administrative or booking functions should use individually identifiable credentials whenever the system supports individual access. The Corporate Customer is responsible for maintaining accurate authorized-user information, restricting access to authorized personnel, protecting account credentials, and promptly notifying XVIA of suspected unauthorized access or when an individual's authorization should be removed. Shared generic usernames or passwords should not be used where individual credentials are available.

3. Third-Party Booking and Passenger Communications

An Authorized Booker may arrange transportation for an identified passenger. The booker must provide information reasonably necessary to perform the reservation, which may include the passenger's name and contact information, pickup and destination, flight information, passenger count, luggage or vehicle requirements, accessibility or accommodation requests voluntarily provided for the trip, and relevant instructions. The Corporate Customer and Authorized Booker are responsible for having appropriate authority to provide passenger information to XVIA for the requested transportation and for using that information consistently with applicable law and their own obligations to the passenger. A passenger booked by another person may receive transactional communications reasonably necessary to perform or support the trip, such as reservation confirmations, provider or vehicle information, pickup coordination, trip updates, receipts, safety communications, or service-related notices. A third-party booking will not, by itself, enroll the passenger in marketing communications. Marketing messages will be handled according to applicable consent and opt-out requirements.

4. Charges and Payment Responsibility

The Corporate Customer is responsible for charges properly incurred through authorized use of its Corporate Account, subject to applicable account permissions, agreed commercial terms, valid billing disputes, and applicable law. Charges may include transportation fares, waiting time, tolls, airport or facility charges, cancellation or no-show charges, approved gratuities, qualifying cleaning or vehicle-damage charges, additional stops, return-of-property costs when authorized, and other amounts disclosed or agreed in connection with the applicable reservation. Payment may be made through a card on file, centralized billing, individual traveler or employee payment with corporate reporting, invoicing, or another arrangement approved by XVIA. XVIA may require a valid backup payment method, deposit, prepayment, or other reasonable payment assurance depending on the account.

5. Invoicing, Credit Limits and Payment Terms

Approved Corporate Accounts may receive payment terms such as due on receipt, Net 15, or another schedule expressly agreed by XVIA and the Corporate Customer. Billing may occur per trip, weekly, biweekly, monthly, or on another agreed cycle. Unless different terms are expressly stated in the applicable account agreement or invoice, Net 15 means that an undisputed invoice balance is due within 15 calendar days after the invoice date. Invoicing and credit privileges are not automatic rights. XVIA may establish or adjust reasonable credit limits, deposits, prepayment requirements, backup payment methods, or other payment assurances based on account usage, payment history, credit considerations, suspected fraud, or other legitimate business risks, subject to applicable agreements and law. Any material change to an expressly negotiated payment term will be communicated to the Corporate Customer and will apply in accordance with the applicable agreement and law.

6. Billing Disputes, Late Payments and Account Restrictions

A Corporate Customer should notify XVIA promptly when it disputes an invoice or reservation charge and provide sufficient information to identify the disputed amount and explain the basis of the dispute. A good-faith dispute concerning one charge does not suspend the obligation to pay unrelated, undisputed amounts when due. Subject to the applicable agreement and law, XVIA may suspend invoicing privileges, require prepayment, restrict new reservations, reduce available credit, or suspend a Corporate Account for material undisputed nonpayment, fraudulent payment activity, or other significant payment risk. Late fees, interest, collection costs, or similar charges will apply only when they have been disclosed or agreed as required and are permitted by applicable law. XVIA will not impose an unspecified late fee merely because an invoice becomes overdue.

7. Transportation Provider Compensation Is Separate

The Corporate Customer's payment or invoicing arrangement with XVIA is separate from XVIA's compensation arrangement with the transportation provider performing an assigned reservation. A transportation provider's eligibility for compensation, payment amount, deductions, payment schedule, and processing requirements are governed by the applicable provider agreement, reservation terms, and payment policies. Unless the applicable provider arrangement expressly provides otherwise, provider compensation will not be conditioned solely on XVIA first collecting the corresponding invoice from the Corporate Customer. Provider payment timing may vary by program or arrangement. Any daily, weekly, biweekly, or other payment schedule applicable to a provider should be stated in the provider-facing agreement or payment terms rather than guaranteed by this Corporate Services Agreement. Banking, processor, weekend, holiday, compliance-review, and payment-network processing times may affect when funds become available.

8. No Direct or Off-Platform Provider Collection

Unless XVIA expressly authorizes otherwise for a particular transaction, a transportation provider may not independently invoice or collect payment from an XVIA Corporate Customer or passenger for an XVIA-assigned reservation. Providers may not request that a Corporate Customer or passenger pay an XVIA-assigned reservation through Zelle, Venmo, Cash App, cash, a personal card-processing method, or another unauthorized off-platform payment channel. Providers also may not independently alter the price established or communicated through XVIA. Providers may not use confidential account, passenger, reservation, or relationship information obtained through an XVIA assignment to improperly divert an active XVIA reservation or misuse XVIA confidential information. Any separate restrictions on direct solicitation, circumvention, or post-assignment business relationships are governed by the applicable provider agreement and applicable law.

9. Corporate Pricing and Passenger Policies

Corporate pricing may use standard rates, negotiated rates, fixed or zone pricing, airport rates, hourly rates, event pricing, volume-based arrangements, preferred pricing, or another agreed structure. Corporate pricing is not necessarily lower than pricing available to individual customers. Pricing, minimums, included services, waiting time, cancellation rules, gratuity treatment, tolls, airport/facility charges, and other commercial terms may vary by Corporate Account or reservation and should be reflected in the applicable agreement, rate sheet, reservation confirmation, or other authorized communication. Corporate passengers remain subject to applicable XVIA passenger conduct, safety, accessibility, service-animal, cleaning, damage, cancellation, waiting-time, and no-show policies. The Corporate Customer may be financially responsible for qualifying charges incurred by its authorized travelers or bookers when the applicable account arrangement and law permit.

10. Confidentiality and Protection of Account Information

XVIA and the Corporate Customer will use reasonable measures to protect non-public business information, account credentials, reservation information, and other confidential information received in connection with the Corporate Account. Transportation providers will receive information reasonably necessary to perform assigned transportation and related operational functions. Providers may not retain, disclose, sell, or use Corporate Customer or passenger information for unrelated purposes except as authorized by XVIA, the individual, the applicable agreement, or law. Nothing in this section prevents a party from using information that is public through no breach of an obligation, was lawfully known without a confidentiality restriction, is independently developed without misuse of confidential information, or must be disclosed under applicable law or valid legal process.

11. Suspension and Termination

XVIA may restrict, suspend, or terminate Corporate Account privileges for material undisputed nonpayment, fraud, unauthorized use, repeated or material policy violations, material breach, significant account-security concerns, abuse of credit privileges, unlawful activity, or a serious safety or legal risk. When appropriate under the circumstances, XVIA may use a temporary restriction while reviewing suspected fraud, unauthorized access, payment risk, safety issues, or other significant account concerns.

The Corporate Customer may request closure of its Corporate Account subject to payment of outstanding undisputed obligations and any surviving contractual terms. Account closure does not eliminate obligations or rights that accrued before termination. A separately negotiated written agreement may contain additional termination rights or notice requirements and will control the specific commercial matters it expressly addresses.

12. Relationship to Other XVIA Policies and Agreements

Corporate transportation is also subject to XVIA policies applicable to the particular service, including the Customer Terms of Service, Privacy Policy, Passenger Safety, Conduct, Accessibility, Cleaning & Lost Property Policy, and applicable fare, payment, cancellation, waiting-time, airport, communications, or promotional terms. If this Corporate Services Agreement or another separately negotiated written corporate agreement expressly conflicts with a generally applicable XVIA policy concerning a commercial matter specifically addressed by the corporate agreement, the specific corporate agreement will control that matter to the extent permitted by law. Nothing in this Agreement authorizes a Corporate Customer, Authorized Booker, passenger, or transportation provider to require conduct that violates applicable law or safety requirements.

13. Corporate Support and Notices

Corporate Customers should keep their authorized contact and billing information current. Operational reservation questions, billing inquiries, account-access concerns, and disputes should be submitted through the XVIA support or corporate-account channel designated for the account. Formal notices required under a separately negotiated agreement must be delivered using the notice method stated in that agreement. If no separate notice method is specified, XVIA may provide account-related notices electronically to an authorized Corporate Administrator or other designated account contact, to the extent permitted by applicable law.