Driver Privacy, Safety & Platform Standards Notice
Intended audience: Driver applicants, independent transportation providers, and contracted carriers
Legal entity: Elevate Mobility Group LLC d/b/a XVIA USA
Principal business address: 411 Theodore Fremd Ave, Ste 206, Rye, NY
Effective date: August 8, 2026
1. Driver and Provider Information
XVIA may collect information reasonably necessary to evaluate, onboard, verify, administer, pay, support, and monitor driver applicants, independent transportation providers, and contracted carriers using the XVIA platform. This information may include name and contact information; government-issued identification; driver's-license and regulatory-license or permit information; vehicle registration, inspection, and eligibility information; insurance information; identity, background, and driving-record screening information; tax and payment information; payout or banking information; photographs; service-category eligibility; trip and reservation history; complaints, safety incidents, ratings or feedback; platform communications; and other information reasonably necessary for provider access, transportation operations, safety, fraud prevention, payment, or compliance. XVIA will collect and use provider information for the purposes described in this Notice and other applicable provider-facing agreements or privacy disclosures.
2. Driver Location Information
The XVIA driver application may collect precise or approximate location information when a provider is online or available to receive trip requests, traveling to an accepted pickup, performing an assigned trip, or actively using a platform function that reasonably depends on location. Location information may be used for dispatch and matching; pickup and trip coordination; estimated arrival times and routing; trip records; safety; fraud prevention; payment and fare administration; incident or complaint investigation; service-area compliance; and operation of the XVIA platform. XVIA will seek to limit background location collection to periods and functions for which location information is reasonably necessary. The application should clearly disclose when location access is required and use device permissions consistent with the location functionality offered. Turning off required location permissions or background location access while a provider is online may prevent certain driver-app functions from operating correctly or may require the provider to go offline until required location access is restored.
3. Screening, Verification and Required Notices
XVIA may use authorized third parties or other lawful sources for identity verification, background screening, driving-record checks, licensing and permit verification, insurance verification, vehicle verification, fraud prevention, or regulatory compliance. When a consumer report, background check, or other regulated screening process is used, XVIA will provide or obtain any separate disclosure, authorization, notice, pre-adverse-action or adverse-action process, or other procedure required by applicable law. A decision concerning platform eligibility may also depend on licensing, insurance, vehicle, safety, service-area, identity, fraud, or other eligibility requirements independent of a third-party background report.
4. Passenger Data and Trip Communications
Provider access to passenger information is limited to information reasonably necessary to accept, coordinate, perform, document, or resolve an XVIA-assigned trip or another authorized trip-related matter. Providers may not use passenger names, telephone numbers, addresses, trip histories, payment-related information, communications, or other passenger information obtained through XVIA for unauthorized personal purposes, marketing, sale, disclosure, independent solicitation, or improper diversion of XVIA-assigned transportation. Ordinary provider-to-passenger communication should end when the trip and directly related matters are complete. Limited follow-up may occur for legitimate purposes such as lost-property return, a safety or incident investigation, an authorized customer-support matter, or another communication permitted through XVIA. Providers must use reasonable care to protect passenger information displayed or stored on their devices and should promptly report suspected unauthorized access to XVIA.
5. Vehicle Cameras, Recording Systems and Incident Evidence
Vehicles performing XVIA-assigned trips may use operational video or other recording systems when permitted by applicable law and XVIA's applicable platform requirements. A camera requirement, if imposed for a particular provider, vehicle, service category, or jurisdiction, will be communicated through the applicable provider requirements. Audio recording is separate from ordinary video recording and may be enabled only when permitted by the laws applicable to the recording and any required notice, consent, or authorization has been provided or obtained. Providers using recording equipment must comply with applicable notice, privacy, security, access, retention, and disclosure requirements and with XVIA's applicable camera or evidence procedures. Providers may not publish, sell, post on social media, or otherwise use passenger recordings for unauthorized personal or commercial purposes. Providers must preserve and provide relevant footage, photographs, reports, or other evidence when lawfully requested by XVIA for a legitimate safety, accident, insurance, complaint, cleaning/damage, fraud, or dispute investigation, subject to applicable privacy, retention, preservation, and legal requirements. XVIA does not guarantee that every trip or incident will be recorded or that a recording will remain available.
6. Accessibility, Service Animals and Nondiscrimination
Transportation providers using XVIA must comply with applicable nondiscrimination requirements and XVIA's passenger accessibility, mobility-device, service-animal, and reasonable-accommodation policies. A qualifying service animal may not be refused or subjected to a pet fee solely because of a provider's personal preference, allergy concern, generalized fear of animals, or assumptions about the animal, except when a specific exclusion is permitted by applicable law. Providers may not require service-animal certification, registration, medical documentation, proof of professional training, a vest, insignia, identification tag, or other documentation or equipment that applicable law does not permit them to require. Providers should provide reasonable assistance with loading, stowing, and unloading mobility devices when required by applicable law and when the assistance can be performed safely. Providers are not expected to provide medical or specialized personal-care services outside the transportation service, except where applicable law requires otherwise.
Accessibility and safety decisions must be based on the individual circumstances of the trip and legitimate vehicle or safety limitations rather than stereotypes or generalizations about disability.
7. Safety, Accidents and Incident Reporting
Providers must prioritize immediate safety and emergency needs. When an accident, collision, medical emergency, threat, violence, significant vehicle damage, or other serious incident occurs during an accepted XVIA reservation or while actively performing an XVIA-assigned service, the provider should contact 911 or the appropriate emergency authority first when emergency assistance is needed. After immediate emergency and safety needs are addressed, providers must promptly report accidents occurring during an accepted XVIA reservation or while actively performing an XVIA-assigned service to XVIA at [email protected]. Other safety concerns may be reported to [email protected]. Providers should provide accurate trip and incident information and preserve reasonably available evidence relevant to the matter. Providers must not knowingly conceal a material accident, intentionally provide materially false information, fabricate evidence, or improperly alter or destroy evidence that is required to be preserved. Serious or substantiated violations may result in temporary platform restriction while the matter is reviewed and may result in corrective action, suspension, or deactivation consistent with the applicable provider agreement, XVIA policies, and applicable law.
8. Information Security and Account Protection
Providers are responsible for protecting their XVIA account credentials and devices used to access passenger or trip information. Credentials should not be shared with unauthorized persons. A provider who believes an account, device, or passenger information has been lost, stolen, accessed without authorization, or otherwise compromised should notify XVIA promptly and take reasonable steps to secure the affected account or device. Providers may not attempt to access XVIA systems, accounts, trip records, or information beyond the access authorized for their role.
9. Provider Privacy Requests and Questions
Provider applicants and transportation providers may contact XVIA regarding questions about the collection, use, retention, or disclosure of their personal information and may exercise any privacy rights available to them under applicable law. Until XVIA designates a dedicated privacy contact, privacy-related requests may be submitted to [email protected]. Requests should include sufficient information to identify the requester and the matter involved, but providers should not send passwords, full payment-card numbers, or other unnecessary sensitive information by email. XVIA may take reasonable steps to verify the identity and authority of a person making a privacy request before disclosing, correcting, or deleting personal information.
10. Relationship to Provider Agreements and Platform Policies
This Notice describes privacy, safety, and platform standards applicable to provider access and does not replace the Driver/Provider Agreement, payment terms, service-category requirements, insurance requirements, or other XVIA policies applicable to a provider. If a provider-facing agreement contains additional or more specific requirements concerning a matter addressed here, those requirements apply to the extent stated in that agreement and permitted by law.
XVIA may update this Notice as its platform, safety procedures, technology, or legal requirements change. Material changes will be communicated or made available to providers as appropriate.